About our warranty
The Ride Side is the ‘Authorised Dealer’ for all the brands we carry and all products sold are covered by their respective brand manufacturer’s warranty. Warranty coverage and claim procedures vary with each manufacturer brand.
While The Ride Side is not responsible for warranty claims and servicing for all items sold, we endeavour to support and communicate all warranty requests to the respective brand manufacturers and provide a smooth and transparent warranty claim experience.
Snow Warranty
The warranty is according to the manufacturer's warranty policies. Snow products do not have an extended in-house warranty. For further information please head over to the Snow Warranty tab
Skate Warranty
LIMITED IN HOUSE WARRANTY
On top of all manufacturer’s warranty policies, The Ride Side extends our in-house guarantee that all skateboards, cruisers, longboards & surfskates purchased from our online store and/or our local stores are free from defects in materials and workmanship for (30) days from the date of purchase.
The Ride Side may require the holding of your product to assess the extent of the damage for up to a maximum of (14) days. A receipt will be issued to the owner, please show the receipt to a crew or staff when it is ready to pick up.
SUBMITTING A CLAIM
This warranty applies only to the original owner and must be accompanied by the original sales receipt / e-receipt as proof of purchase.All claims must be submitted through our online warranty claim form, within (30) days from the date of purchase.
The Ride Side does not provide warranty coverage to the ownership of second-hand users, all warranty procedures have to go through the original purchaser.
This warranty does not apply to damage resulting from impact, misuse, abuse, accident, negligence or normal wear and tear.
Any warranty claims beyond 30 days from the date of purchase will not be valid.
