Our Frequently asked questions
FAQ – NISEKO EXPERIENCE
Click the ‘Book Now’ button located on the menu and complete the booking in 4 steps:
- Select your experience of choice
- Select your travel dates & accommodation type
- Fill in your particulars and proceed with deposit payment
- Make deposit payment via Stripe
For all bookings, a non-refundable 30% deposit is required. Your reservation will be secured once we receive your deposit.
The remainder payment can be made anytime from your initial booking up till 60 days before your arrival date. Your booking will be confirmed once we receive the full payment of your booking fee.
All deposits made are non-refundable.
Once reservation is confirmed, a welcome pack brochure and an add-ons form will be sent to you.
The welcome pack includes detailed information on trip itinerary and even a packing list to help you prepare if you are new to a skiing/snowboarding holiday.
The add-ons form is a collated list of services that you may need to complete you trip. Indicate your preferred selections on the form from airport shuttles, equipment rental, ski & snowboard lessons and travel insurance (with ski & snowboard coverage) – yes we can help you with all these.
Yes, each trip is strictly 8D7N and it runs from Sat-Sat*. We can accommodate alternative schedules (i.e. shorter travel duration), however full trip charges will apply.
*For LAAX 2020, trip runs (Sun – Sun)
You may contact us via email ([email protected]) if you wish to request alternative arrangements.
All participants are required to be 18 years and above to join our group travel hosted experiences. If you have participants below 18yrs, booking a trip via our ‘Private Trip’ service may be more suitable. Click here to learn more about our Private Trip services.
Amendments to bookings are permitted up till 30 days before arrival date and are subjected to availability. These include amendments to guest names, room arrangements and reservation dates only. Cancellation of any reservation dates will follow the terms of booking cancellation and respective charges will apply.
If any amendments are made within 30 days of the customer’s arrival date, an amendment charge of SGD 50 per person will apply. If any amendments are made shorter than 14 days prior to arrival date, the cancellation charges will apply.
Cancellation of bookings by customers must be in writing and the following charges apply:
Charges Per Person:
- 29 Days or more prior to arrival date : Non-refundable Deposit Fee
- 15-28 Days prior to arrival date: 75% of Total Booking Fee *
- 14 Days prior to arrival date: 100% of Total Booking Fee *
*Total booking Fee refers to the total amount paid for the booking, including the non-refundable deposit
Yes, flights to Japan are not included in our package price and you are required to purchase them by yourself.
Book your flights to arrive at New Chitose Airport (CTS), Sapporo.
Plan your flights to arrive on Day 1 (SAT) of your trip date, and departing on Day 8 (SAT) of your trip. (i.e. For Week 1: 14 – 21 Dec, flights should arrive on 14th December and depart on 21st December). We request all guests to be responsible for their own flight bookings.
From New Chitose Airport (CTS), you will take an airport shuttle to Niseko. You can book this with The Ride Side (via our add-ons form) or by yourself. Leave your arrival details in our add-ons form and we will arrange your pick up.
Approximate travel duration to Niseko is 3-4 hours. Alight at Niseko Grand Hotel and our team will bring you to the lodge.
You will need to schedule your flights to fit airport shuttle timings. Shuttles from New Chitose Airport (CTS) to Niseko takes approximately 3-4 hours. The first shuttle departs at 9.30am and the last shuttle leaves CTS Airport at 9.30PM. There are no shuttles after 9.30pm. Please factor this into your schedule accordingly. We recommend arriving early on Day 1 to make the most of your time in Niseko.
Airport Shuttle schedule
Airport – Niseko
|Departs CTS Airport (Domestic)||9:30||10:30||11:30||12:30||14:00||15:00||16:30||18:00||19:30||21:30|
Niseko – Airport
|Arrives CTS Airport (Int’l)||10:45||11:50||13:30||15:00||16:30||17:30||18:30||19:30|
- Check-in: 3pm
- Check-out: 10am
Our team will pick you up and send you off to your required shuttle stops.
Yes of course! A healthy number of our guests are totally new to the sport and this trip is designed to introduce skiing and snowboarding to all of you. We pride ourselves on our experience on snow and will be assisting you with all your needs. On this trip, we will plan for beginner skiers and snowboarders to learn and progress together as a group.
As a supplement to the ski holiday, we have specially arranged customised beginner lesson plans with our ski school partner and their instructors to help beginners learn quickly and safely.
If you’re still curious, do read our reviews from previous guests to get a feel of the holiday! Even if you are new to the sport, we leave no one behind and guarantee you an amazing experience with us.
A comprehensive packing list will be sent to each guest prior the trip to ensure that you are fully prepared for your ski holiday. All items may be purchased or rented at the ski resort.
Yes, there will be a meet up for all our travelers prior to the trip. It will be the perfect time to get to know each other, clear any queries or doubts, share experiences and get psyched for the trip we have all been waiting for!
Ski destinations each day will be scheduled as indicated in our trip itinerary. However, the itinerary is not fixed and might change it in the event of bad weather or to suit the group’s general ability.
Our team experts will decide on the best ski destinations each day. If you wish to make alternative plans from the group, you will be responsible for your own transport arrangements.
Everything you need can be rented or bought in Niseko. From ski equipment to snow wear, you’ll be able to find what you need. The Ride Side will be coordinating with preferred rental partners in Niseko for equipment to be delivered and fitted right at our lodge. We will facilitate all your booking needs upon your booking with us.
BREAKFAST: Quick and easy meals in our lodge before we head off to the slopes each morning. We will take you to the local stores and supermarkets in advance to grab all you want to satisfy your breakfast needs
LUNCH: We will introduce you to the famous eats around each ski resort and it will be your choice to select what you have for the day. The dedicated riders can have a quick lunch before returning to the slopes while those who enjoy a relaxing afternoon can soak in the ambience in the various restaurants and cafes.
DINNER: We have curated a list of Niseko’s most sought after and value for money restaurants that will be sure to delight. Such is the popularity of these restaurants that we will be making booking up to 5 months in advance to secure seats for you. Enjoy the best of Niseko’s dining hassle-free. While staying with the group is recommended, you may arrange your own meals if preferred.
We will do our best to cater to such arrangements upon your request. Feasibility of such arrangements will be reviewed on a case-by-case basis. Do check with us on the possibility of such an arrangement before you make a reservation.
Safety is our priority and all our staff at The Ride Side are trained and ready to respond in the event of an emergency. Niseko International Clinic is the only medical facility in the Niseko area and can treat a variety of skiing and snowboarding injuries. For more serious injuries and hospitalisation needs, Kutchan Kosei General Hospital is a 20 minute drive away in the town of Kutchan. Medical fees may be claimed through your travel insurance.
If this is your first time in Niseko, here’s an estimation to help you plan your budget for a one week trip. Take note that this is only an estimation and is not definitive.
|Niseko Experience Package (Early Bird)||1,120|
|Return Flights (SG – New Chitose)||700|
|6 Single Day Ski Pass||350|
|6 Day Standard Ski/Snowboard Rental||250|
|Meals & Groceries*||400|
*Personal expenses such as groceries & meals are only an estimate, this will depend on your budget & preference. Prices may vary this season due to a variety of reasons.
Ski & snowboard lessons:
Half day (2.5hrs) – $120
Full day (5 hrs) – $170
Learn 2 Ride Package (2 half + 1 full day) – $390