About our warranty
The Ride Side is the ‘Authorised Dealer’ for all the brands we carry and all products sold are covered by their respective brand manufacturer’s warranty. Warranty coverage and claim procedures vary with each manufacturer brand.
While The Ride Side is not responsible for warranty claims and servicing for all items sold, we endeavour to support and communicate all warranty requests to the respective brand manufacturers and provide a smooth and transparent warranty claim experience.
SUBMITTING A CLAIM
This warranty applies only to the original owner and must be accompanied by the original sales receipt / e-receipt as proof of purchase.
All claims must be submitted through our online warranty claim form, within (30) days from the date of purchase.
The Ride Side does not provide warranty coverage to the ownership of second hand users, all warranty procedures have to go through the original purchaser.
This warranty does not apply to damage resulting from impact, misuse, abuse, accident, negligence or normal wear and tear.
Any warranty claims beyond 30 days from date of purchase will not be valid.
The Ride Side reserves the right, as we see fair, to either repair or replace any products covered by this warranty and the right to replace any discontinued models with comparable models when necessary. This warranty covers the respective defective components only.
What is not covered by Warranty:
- Normal wear resulting from standard usage that occurs over time.
- Damage resulting from contact with objects.
- Damage to product resulting from improper care or unnecessary roughness.
- Parts, hardware, accessories that were lost or have gone missing AFTER receiving your shipment.
Check here for the corresponding brand and updated warranty:
Submitting a Warranty Request:
Step 1. Consult the manufacturer’s website to determine if the damage is covered by their warranty.
Step 2. Fill out the Warranty Request Form*. If you have any questions, do not hesitate to contact us
Step 3. We will contact you with further instructions as next steps vary by manufacturer. Please be patient as warranty issues can take a considerable amount of time to resolve as sometimes manufacturers are slow to respond to our outreach.
*contact us to check on Warranty