Careers @ The Ride Side

JOIN US TO SPREAD THE STOKE
You will be part of the team to grow a global action sport lifestyle & travel company! 

Things are always moving forward at The Ride Side because we know the only way to grow the snowboard-ski-surf-skate community in Singapore is to continue breaking new ground and scaling new heights!

To excel in this fast paced, cross disciplinary team, we are looking for self-starters, independent learners who are comfortable pushing outside your comfort zones and working collaboratively to achieve shared goals.

Spread the Stoke
You are passionate about your sport, so spread it to our customers.  Your work touch the lives of everyone, and change the way they ride.
Service at the Core
In building a community and continuing the work we started since 2015, service is at the core of what we do at The Ride Side.
Team Players Only
Be in your element.  Work hard but ride hard, together.  We are a team of riders, surfers, snowboarders.

OPEN POSITIONS

Junior Retail Assistant (Skate)


We are looking for energetic, responsible people to join our SKATE retail team! Your main role will be to recommend and build a perfect ride for every rider that drops in, beginner to advanced alike.


IF YOU ARE:

A friendly, outgoing & responsible person looking to share expertise and serve customers with a variety of skate products, ranging from skateboards, to longboards & surfskates - without bias. You look forward to interacting with customers and are passionate about sharing your interest in skating. 


Sounds like you? Apply to join the team!


Start Date: ASAP

Responsibilities

  • Recommend all brands of skateboarding without bias
  • Processing sales of store products, ranging from skateboards, longboards & surfskates
  • Offering recommendations & advice to customers (Training provided)
  • Building and set up of skate completes (Training provided)
  • Modification & maintenance of customer’s skateboards (Training provided)
  • Responsible for store opening and closing procedures
  • Receive stock deliveries & perform routine stock checks
  • Tidying of store and maintaining store cleanliness
  • You take the initiative to clean sh*t up and making sure the shop is clean like the skate bowl before you drop in
  • Know that we have numbers to hit, but you do it naturally with your advice and patience
  • Attend training sessions whenever required
  • Assist in skateboard demo sessions

Skills, Knowledge and Experience

  • Gripping decks, swapping wheels & assembling completes are easy for you
  • 85a, 90a, 100a, abec, ceramics, mean something to you
  • You are excited to share your knowledge with anyone that walks into the store
  • Customer service is second nature to you. If it means explaining even the simplest questions, you will do it with a smile.
  • Spreading the stoke about skateboarding, be excited when your customers learn new tricks with your advice
  • You treat everyone like your homie. Especially the beginners who are just starting out


Requirements

  • 18 years & above
  • Singaporean/ PR
  • Fluent in English
  • Fluency in Mandarin is a plus
  • Be willing to work on weekends
  • Possess integrity, honesty, time management and superb work ethic
  • Strong customer service and communication skills
  • Proficient in assembling skateboard completes
  • Good knowledge of brands for skateboards, surfskates & longboards
  • Understand that everyone starts out new in their skateboarding journey - there is no room for discrimination here!
Work Arrangement, Remuneration & Perks

  • Part Time basis
  • Hourly rate: $10/ hour with sales commission
  • CPF contributions
  • Flexible monthly schedule, with min. 24 hours of shifts a week
  • Opportunity for promotion and salary increment with good performance
  • Employee discounts and benefits
  • Crew merchandise provided
  • Be part of a team of passionate snowboarders, skateboarders, surfers, surf skaters & adrenaline chasers
  • Unique work environment in Singapore centred around your passion for boardsports
  • An opportunity to create a career in action sports

Applications must be made through email with a current resume & write up explaining why you would like to join the team. Applications without either one will not be entertained!

Junior Retail Assistant (Snow)


We are looking for energetic, responsible people to join our SNOW retail team! Your main role will be to recommend and fit riders with their ideal snowboard set up!


IF YOU ARE:

Keen to join us to share the stoke of snowboarding with more people in Singapore! An outgoing & responsible person looking to share expertise and serve customers with a variety of snowboard brands. You look forward to interacting with customers and are passionate about sharing your interest and knowledge in snowboarding.


Sounds like you? Apply to join the team!


Start Date: ASAP


Responsibilities

  • Recommend the best snowboard set up based on the individual's needs
  • Snowboard boot and bindings fittings
  • Processing sales of store products and wax-tune services
  • Offering recommendations & advice to customers (Training provided)
  • Assembling snowboard set up (Training provided)
  • Assist in wax and tuning of customer’s skis and snowboards (Training provided)
  • Snowboard boot liner heat moulding (Training provided)
  • Responsible for store opening and closing procedures
  • Assist in store set up for the new season & perform routine stock checks
  • Tidying of store and maintaining store cleanliness
  • Keep up to date with latest gear and sport developments in snowboarding
  • Attend training sessions whenever required
  • Know that we have numbers to hit, but you do it naturally with your advice and patience

Skills, Knowledge and Experience

  • Experience in snowboarding is a must
  • Strong work ethic and team player
  • Willingness to learn
  • You are excited to share your knowledge with anyone that walks into the store
  • Customer service is second nature to you. If it means explaining even the simplest questions, you will do it with a smile.
  • Experience in ski/ snowboard retail will be a plus


Requirements

  • 18 years & above
  • Singaporean/ PR
  • Fluent in English
  • Fluency in Mandarin is a plus
  • Be willing to work on weekends
  • Possess integrity, honesty, time management and superb work ethic
  • Strong customer service and communication skills
  • Well versed in snowboard brands and technical product knowledge
  • Coachable and willing to learn
  • Experience with snowboarding
  • Understand that everyone starts out new in their snowboarding journey - there is no room for discrimination here!
Work Arrangement, Remuneration & Perks

  • Part Time basis
  • Hourly rate: $10/ hour with sales commission
  • CPF contributions
  • Working Hours & Days: Fridays 3-7PM, Weekends 1-7PM
  • Opportunity for promotion and salary increment with good performance
  • Employee discounts and benefits
  • Crew merchandise provided
  • Be part of a team of passionate snowboarders, skateboarders, surfers, surf skaters & adrenaline chasers
  • Unique work environment in Singapore centred around your passion for boardsports

Applications must be made through email with a current resume & write up explaining why you would like to join the team. Applications without either one will not be entertained!

Marketing & Events Associate


In this entry level role, you will primarily be involved in contributing to the growth of the Company’s new retail store and community-event program.


You will be overseeing marketing processes, structures and community events through a blend of digital, social and offline channels, while shaping the visual identity of the company by working with the design team. The aim is to communicate ideas that inspire, inform, or captivate new and existing riders in the community.


Start Date: ASAP



Responsibilities

  • Planning and development of content calendars for various marketing channels
  • Planning and development of in-store marketing campaigns and programs
  • Troubleshoot and report customer enquiries to the relevant departments
  • Social media community and channel management
  • Managing pre-production, production and post-production of marketing assets
  • Customer segmentation and marketing automations
  • Weekly analysis and reports of marketing performance and promotion results
  • Plan, execute and manage logistics of community sessions and events on-site
  • Work with e-commerce, retail and design teams to ensure the smooth implementation of campaigns
  • Work with partners and stakeholders to implement sales, marketing and community programs
  • Manage event bookings
  • Continual development of product and industry knowledge for skateboards, surfskates, snowboards and related categories
  • Attend product knowledge training sessions

Skills, Knowledge and Experience

  • Fresh graduates welcomed!
  • Minimum internship and vocational-training experience in social media marketing
  • Experience and interest in skateboarding/ longboarding/ surfskating
Requirements

  • Minimum 18 years old
  • Singaporean/PR
  • Excellent command in English (written and spoken)
  • Minimum qualifications: Diploma in marketing
  • Basic knowledge of skateboards, longboards & surfskates
  • Proficient in Microsoft Office (Excel, Word, Powerpoint)
  • Proficient in Adobe Systems (Illustrator, Photoshop)
  • Minimum of internship experience in managing social media channels (Facebook, Instagram, TikTok)
  • Coachable and eager to learn
  • Self-starter with great initiative and ability to work independently
  • Meticulous, detail oriented and organized
  • Excellent time management and multi-tasking skills to manage competing deadlines and objectives to meet timelines and goals
Work Arrangement, Remuneration & Perks

  • Salary: $2,200 - $2,500
  • CPF contribution
  • Annual performance bonus
  • Work location: must be flexible between office in Ubi and store location in the West of Singapore
  • Opportunity for promotion and salary increment with good performance
  • Employee discounts and benefits
  • Crew merchandise provided
  • Be part of a team of passionate snowboarders, skateboarders, surfers, surf skaters & adrenaline chasers
  • Unique work environment in Singapore centred around your passion for board sports

Applications must be made through email with a current resume & write up explaining why you would like to join the team. Applications without either one will not be entertained!

Customer Success Associate


In this entry level role, you will be in charge of ensuring customers are happy, and all issues are resolved like magic. Keep the customer experience and engagement going like a well-oiled machinery and achieve maximum satisfaction scores!


6 months, full time contract

Contract duration: 17 October 2022 to 17 April 2023

With the opportunity for full time conversion after contract period


Responsibilities

  • Responding to customer enquiries on all channels
  • Troubleshooting customer issues & feedback
  • Handling of product warranty cases
  • Maintain customer satisfaction scores
  • Automate customer segmentation and engagement programs
  • Execute & oversee customer review programme
  • Analyze service trends & improve customer experience - offline & online
  • Provide accurate service and product information
  • Maintain customer records and account information
  • Process order adjustments and cancellations according to company policy
  • Work with retail and e-commerce teams to resolve experience deficiencies
  • Stay in the loop with marketing programs and new products and categories
  • Assist in booking of services of travel arrangements
  • Attend product training knowledge when required

Requirements

  • 18 years & above
  • Fluent in English
  • Singaporean/ PR
  • Fresh graduates welcome
  • Minimum qualifications: Diploma
  • Basic knowledge in products, sports and services related to snowboarding, skateboarding, surfing and surfskating
  • Proficient in Microsoft Office (Word, Excel, Powerpoint)
  • Proactive and a fast learner, with the ability to adapt quickly to changes while working independently.
  • Good organizational skills and ability to prioritize workload to meet competing deadlines
  • Attention to detail and problem solving skills
  • Strong written and verbal communication skills
  • Possess integrity, honesty, time management and superb work ethic
  • Strong customer service and communication skills
  • Experience in service industry is a plus
  • Fluency in Mandarin is a plus
Work Arrangement, Remuneration & Perks

  • Full Time 6 Month Contract
  • Salary: $2,000 - $2,500
  • CPF contribution
  • Opportunity for full time conversion after contract period
  • Opportunity for promotion and salary increment with good performance
  • Employee discounts and benefits
  • Crew merchandise provided
  • Be part of a team of passionate snowboarders, skateboarders, surfers, surf skaters & adrenaline chasers
  • Unique work environment in Singapore centred around your passion for board sports

Applications must be made through email with a current resume & write up explaining why you would like to join the team. Applications without either one will not be entertained!

Warehouse Assistant


A hardworking  and responsible individual looking to assist in daily warehouse operations ranging from warehouse organisation, packing, deliveries and logistics.


Start Date: ASAP



Responsibilities

  • Work with warehouse manager to ensure warehouse operations are smooth
  • Responsible for warehouse organisation
  • Receiving & processing of product shipments
  • Packing & shipping out of online orders
  • Performing warehouse stock counts
  • Preparation of stock transfers to retail shops
  • Stock transfer deliveries to retail shops
  • Maintaining warehouse & packing supplies
  • Maintaining warehouse order and cleanliness

Requirements

  • 21 years and above
  • Singaporean/ PR
  • Valid Class 3/3A driver's license
  • Minimum 1 year of warehouse logistics experience
  • Minimum 1 year of driving experience
  • Honest & responsible individual
  • Good physical health
  • Coordination & organization
  • Time management & reporting skills
  • Inventory control
  • Basic documentation skills on a laptop
Work Arrangement, Remuneration & Perks

  • Monthly salary range $1500 - $1800
  • CPF contribution
  • Annual performance bonus
  • Opportunity for promotion and salary increment with good performance
  • Employee discounts and benefits
  • Crew merchandise provided
  • Be part of a team of passionate snowboarders, skateboarders, surfers, surf skaters & adrenaline chasers
  • Unique work environment in Singapore centred around your passion for board sports

Applications must be made through email with a current resume & write up explaining why you would like to join the team. Applications without either one will not be entertained!

Finance Admin & HR Manager


You are the backbone of the company, ensuring that all financial and team issues are taken care of, and look effortless doing so!


Start Date: 1 November 2022



Responsibilities

  • Manage documents for Admin, Finance and HR matters for 2 entities
  • File business expenses in Xero and prepare invoice payments weekly
  • Prepare and present monthly finance & HR reports to management
  • Process monthly team reimbursements and expense claims
  • Manage and report staffing issues to management
  • Prepare monthly payroll documents and team payslips
  • Responsible for recruitment, onboarding and ongoing staff development programs
  • Manage team relations and maintain company culture
  • Manage employee benefits and sales commission records
  • Liaise with accountants for bookkeeping on monthly basis
  • Liaise with auditors, tax agents and corporate secretaries when needed
  • Create a safe and pleasant work environment and handle disciplinary actions
  • Oversee office management and other ancillary accounting/finance duties

Requirements

  • Minimum 21 years
  • Excellent communicator fluent in English
  • Singaporean/ PR preferred
  • Minimum 3 years of experience in bookkeeping
  • Recognised diploma or degree in accountancy
  • Retirees and mid-career switch individuals welcomed
  • Proficient in XERO bookkeeping services
  • Proficient in MS Office applications
  • Proficient in payroll and HR practices
  • Meticulous and with good organization and presentation skills
  • Detail oriented and organised
  • Great time management
  • Superb work ethic
  • Understand the importance and severity of strict confidentiality
Work Arrangement, Remuneration & Perks

  • Salary Range: $2,500 - $2,800
  • CPF contribution
  • Annual performance bonus
  • Flexible 4 day work week
  • Work location: hybrid between WFH and office in Ubi
  • Opportunity for promotion and salary increment with good performance
  • Employee discounts and benefits
  • Crew merchandise provided

Applications must be made through email with a current resume & write up explaining why you would like to join the team. Applications without either one will not be entertained!

E-commerce & Digital Marketing Manager


Be involved in the planning and development of The Ride Side’s e-commerce channels and our digital strategy. You will oversee the entire performance of our website, managing the e-commerce system and leading the online marketing strategy to optimise our e-commerce sales.


Start Date: 1 November 2022


E-commerce Responsibilities

  • You are in charge of our e-commerce sales
  • Managing products, inventory, website content, customers, store performance and more
  • Creating and managing our products, creating product content, optimising the images to make the product shine, and designing the product pages for maximum conversions
  • Work with the retail team and warehousing team to ensure that all orders are fulfilled correctly and efficiently
  • Design and optimise order fulfilment policies and procedures
  • Optimise the experience for our customers and designing the online customer journey
  • Weekly reports on e-commerce sales and fulfilment performance
  • Research new trends in e-commerce excellence and product-sport developments
  • Oversee website technical upgrades, landing pages development and ensure all features are rolled out properly with our developers

Digital Marketing Responsibilities

  • Develop and implement an ecommerce focused digital marketing strategy to improve traffic acquisition, conversion, customer retention and sales performance on our website
  • Develop content and link-building for SEO
  • Oversee and directly manage our digital marketing channels, across PPC including Google and Meta products
  • Analyse overall marketing performance and make recommendations to improve campaign effectiveness across various channels
  • Study our analytics and website performance to make optimisations to our website pages to improve
  • Analyse campaign, sales and web performance
  • Monthly reports tracking results and KPIs from online marketing campaigns
  • Coordinate with Marketing and Management teams on implementing marketing campaigns and programs

Requirements

  • Minimum 2 years experience in digital marketing and media buying
  • Minimum 1 year experience in e-commerce management
  • Minimum 1 year experience in managing Shopify systems
  • Singaporean/ PR
  • Knowledge of implementing digital marketing concepts such as PPC, SEO, social media, display and affiliate channels.
  • Confidence developing and overseeing retail and eCommerce-focused digital marketing strategies.
  • Excellent understanding of UX, web design, customer flow and web analysis. 
  • Confidence in traffic analysis, reporting tools and optimisation.
  • Knowledge of Attribution modelling, website speed optimisation, A/B testing, conversion management, sales journey optimisation, traffic analysis and reporting tools.
  • Knowledge of Google Analytics for Conversion Rate Optimization (CRO) is also desirable. Furthermore, expertise in Google Content Experiments is required for Testing purposes.
  • Basic knowledge of design software e.g. Photoshop, Illustrator
  • Basic knowledge of HTML/ CSS, is a plus
  • Basic understanding of product categories for skateboards, surfskates, longboards, snowboards
  • Experience with: HTML/ CSS, Javascript, PHP & MySQL
  • Excellent time & project management
  • Excellent communication skills
  • Strong organisational skills
Work Arrangement, Remuneration & Perks

  • Salary Range: $3,500 - $3,800 with quarterly sales commission
  • CPF contribution
  • Opportunity for promotion and salary increment with good performance
  • Employee discounts and benefits
  • Crew merchandise provided
  • Be part of a team of passionate snowboarders, skateboarders, surfers, surf skaters & adrenaline chasers
  • Unique work environment in Singapore centred around your passion for board sports

Applications must be made through email with a current resume & write up explaining why you would like to join the team. Applications without either one will not be entertained!

Junior Developer


Work with various stakeholders in the company to design and roll out new features on our website. Lead and develop new features that will improve our front-end and back-end experience. Your role will have various projects that will make lasting impact on the business both internally and to our customers.


Start Date: 1 November 2022


Website Maintenance Responsibilities

  • Provide support for e-commerce, warehouse and marketing teams for system maintenance and upgrades
  • Routine checks for errors, updates and integrations needed
  • Assist in the daily maintenance of e-commerce platform’s front end and back end systems
  • Ensure all functionality is working, including product pages, search, customer database, order systems, shipping integration and more
  • Make regular updates and changes to all integrations to ensure seamless performance on a daily basis
  • Design and develop simple content micro-sites and web-pages as needed

Feature Development Responsibilities

  • Design a roadmap to improve the website features and experience, and oversee the roll out and execution of the upgrades
  • Develop and create new features via our custom theme, or make recommendations for cost effective solutions
  • Ensure seamless connection with shopify apps, shipping APIs and warehousing features when rolling out new features
  • Assist in designing and implementing user experience changes together with the e-commerce, marketing and retail team
  • Develop new sales and marketing features such as countdown timers, sales banners, marketing games and content interactive elements to improve engagement.

Requirements

  • Minimum 1 year experience
  • Fresh graduates in Singapore are welcome
  • Minimum qualifications: Diploma in Web Development
  • Complete know-how of Shopify’s Admin System is mandatory.
  • Strong programming knowledge of “Liquid” for Shopify Stores and Shopify Themes is a must-have. You also need to know HTML5 and CSS3.
  • Knowledge of other popular ECommerce Platforms like Magento, WooCommerce, and BigCommerce is a big plus.
  • Knowledge of Ruby, PHP and Javascript will be a big plus
  • Strong interpersonal skills to interact with stakeholders from multiple teams. A Shopify Developer should be self-motivated, confident, and ready to work in all team environments.
  • Strong work ethic and team player
  • Willingness to learn


Work Arrangement, Remuneration & Perks

  • Salary Range: $3,000 - $3,500
  • CPF contribution
  • Annual performance bonus
  • Singaporean/ PR preferred
  • Opportunity for promotion and salary increment with good performance
  • Employee discounts and benefits
  • Crew merchandise provided
  • Be part of a team of passionate snowboarders, skateboarders, surfers, surf skaters & adrenaline chasers
  • Unique work environment in Singapore centred around your passion for board sports

Applications must be made through email with a current resume & write up explaining why you would like to join the team. Applications without either one will not be entertained!

Retail Manager


A team leader and overall manager of our skate retail team. You will be responsible for the management of the retail team, sales performance & team trainings for The Ride Side's retail stores.


Start Date: 1 November 2022


Responsibilities

  • Responsible for The Ride Side's retail sales
  • Plan monthly staff roster to ensure adequate staffing is met
  • Plan and conduct monthly team trainings (Product knowledge, store processes, company policies & workplace professionalism)
  • Ability to hold a shift in cases of staffing deficiencies
  • Evaluation of store performance and customer satisfaction
  • Organisation of the sales floor to optimise product placement, promotional material, product information, store visuals and directions
  • Implement initiatives and programs to establish a customer-centric experience
  • Coordinate with marketing & e-commerce teams to implement marketing campaigns and programs
  • Plan and manage in-store sales and after-sales programs
  • Manage inventory levels, and coordinate and oversee store stock takes and checks
  • Responsible for ensuring the cleanliness and presentability of the retail stores are kept up to company standards
  • Plan and execute community events and sessions
  • Responsible for handling customer requests, feedback & disputes
  • Weekly meetings and reports with management team
  • Monthly reports on sales performance and hiring needs
  • Uphold company values and policies
  • Responsible for the health and safety of the team and customers in stores

Requirements

  • 21 yrs & above
  • Fluent in English
  • Singaporean/ PR
  • Experience in skateboarding/ longboarding/ surfskating
  • Competent in Microsoft Office (Word, Excel, Powerpoint)
  • Minimum qualification: Diploma
  • Excellent time and team management to meet deadlines and objectives
  • Strong ability to problem-solve and multi-task
  • Great communicator and people manager
  • Experience in retail/service industry (min. 2 yrs)
  • Experience managing teams of more than 5 persons
  • Previous work referral required
Work Arrangement, Remuneration & Perks

  • Salary Range: $2,800 - 3,000 with quarterly sales commission
  • CPF contribution
  • Opportunity for promotion and salary increment with good performance
  • Employee discounts and benefits
  • Crew merchandise provided
  • Be part of a team of passionate snowboarders, skateboarders, surfers, surf skaters & adrenaline chasers
  • Unique work environment in Singapore centred around your passion for board sports

Applications must be made through email with a current resume & write up explaining why you would like to join the team. Applications without either one will not be entertained!